{"id":12310,"date":"2014-03-05T16:52:30","date_gmt":"2014-03-05T16:52:30","guid":{"rendered":"https:\/\/vps26188.inmotionhosting.com\/~mymedi17\/?p=12310"},"modified":"2020-06-26T14:34:19","modified_gmt":"2020-06-26T14:34:19","slug":"mymediabox-support-and-training","status":"publish","type":"post","link":"https:\/\/www.mymediabox.com\/es\/2014\/03\/05\/mymediabox-support-and-training\/","title":{"rendered":"\u00bfNecesitas ayuda?"},"content":{"rendered":"
\"Help,

\"\u00bfC\u00f3mo comienzo un nuevo proyecto en el sistema de aprobaci\u00f3n de productos?\" * \"\u00bfC\u00f3mo puedo crear mi propia lista de activos en el centro de Gesti\u00f3n de Activos Digitales?\" * \"No puedo recordar mi contrase\u00f1a para el Portal de Regal\u00edas y necesito presentar mi informe de ventas.\" * \"\u00a1Ayuda!\"<\/p><\/div>\n

Apoyo y entrenamiento de MyMediabox<\/h2>\n

Listo para ayudarte<\/h3>\n

Los equipos de apoyo y formaci\u00f3n de MyMediabox ofrecen una variedad de recursos \u00fatiles a los usuarios y administradores de Mediabox. Pueden surgir incertidumbres cuando un usuario se conecta. El equipo de Soporte de Mediabox est\u00e1 siempre a la espera, listo para ayudar con las consultas presentadas en los tickets de ayuda y directamente por correo electr\u00f3nico o por tel\u00e9fono.<\/p>\n

Los representantes de Apoyo trabajan en estrecha colaboraci\u00f3n con el equipo de Entrenamiento, que proporciona un nivel de apoyo diferente. Talleres, seminarios web en vivo y tutoriales grabados est\u00e1n disponibles para los nuevos usuarios y cualquiera que se beneficie de un trabajo de curso estructurado. Cuando los usuarios s\u00f3lo necesitan repasar los pasos necesarios antes de ejecutar una sola tarea, se remiten a las gu\u00edas del usuario en l\u00ednea. Estos amplios recursos se encuentran seleccionando \"Ayuda\" en el espacio de trabajo de Mediabox.<\/p>\n

Apoyo<\/h2>\n

Usamos Freshdesk<\/h3>\n

Freshdesk es un servicio de atenci\u00f3n al cliente en l\u00ednea y una soluci\u00f3n de asistencia t\u00e9cnica utilizada por MyMediabox. La aplicaci\u00f3n permite crear un nuevo ticket de soporte, comprobar el estado de un ticket existente o acceder a nuestra amplia base de conocimientos. Los usuarios acceden al men\u00fa de Freshdesk iniciando sesi\u00f3n en Mediabox-PA, Mediabox-RM o Mediabox-DAM, y luego haciendo clic en el bot\u00f3n naranja \"Support\" en la parte superior del espacio de trabajo.<\/p>\n

Nuestro objetivo es proporcionar apoyo en vivo las 24 horas a nuestros socios globales de Mediabox, con un representante de apoyo disponible para ayudar, independientemente de la zona horaria. Ya casi estamos all\u00ed! Actualmente tenemos soporte en vivo en los Estados Unidos, Islandia y Jap\u00f3n.<\/p>\n

Equipo de entrenamiento<\/h2>\n

Especializada en eventos de entrenamiento en vivo y grabados<\/h3>\n

Los estilos de aprendizaje preferidos hoy en d\u00eda son visuales e interactivos. Por eso el equipo de formaci\u00f3n de Mediabox cre\u00f3 el biblioteca de formaci\u00f3n en l\u00ednea<\/a>. Nuestra misi\u00f3n es llenar este centro con videos tutoriales para cualquier herramienta, en cualquier sistema Mediabox. Hay cientos de herramientas para documentar, pero la funcionalidad del camino cr\u00edtico ya est\u00e1 disponible para todos los roles en Mediabox-PA y Mediabox-DAM. La Biblioteca es de f\u00e1cil acceso para cualquier usuario que est\u00e9 conectado a una aplicaci\u00f3n de Mediabox. S\u00f3lo tiene que buscar el icono de formaci\u00f3n en l\u00ednea.<\/p>\n

\u00bfC\u00f3mo podemos ayudar?<\/h2>\n

Ac\u00e9rquese a los equipos de apoyo y capacitaci\u00f3n de Mediabox para solicitar ayuda e instrucci\u00f3n de usando los n\u00fameros de tel\u00e9fono y las direcciones de correo electr\u00f3nico que se encuentran en esta p\u00e1gina<\/a>.<\/p>\n

Si su empresa no utiliza actualmente los sistemas de Mediabox para agilizar y gestionar su negocio de licencias, \u00a1no dude en echar un vistazo m\u00e1s! Adem\u00e1s de las p\u00e1ginas de productos enlazadas arriba, puede aprender m\u00e1s acerca de nuestra misi\u00f3n y qui\u00e9nes somos como compa\u00f1\u00eda en nuestro Acerca de la p\u00e1gina<\/a>. Hay un video r\u00e1pido en esa p\u00e1gina que presenta nuestros productos y servicios.<\/p>\n

Si quieres programar una demostraci\u00f3n en vivo y ver MyMediabox en acci\u00f3n, \u00a1nos encantar\u00eda charlar! Por favor, rellene esta forma corta<\/a> para iniciar la conversaci\u00f3n.<\/p>","protected":false},"excerpt":{"rendered":"

MyMediabox Support and Training Ready to assist you MyMediabox Support and Training teams offer\u00a0 a variety of helpful resources to Mediabox Users and Administrators. Uncertainties may arise when a user is logged in. The Mediabox Support team is always on standby, ready to assist with queries submitted in help tickets and directly by email or phone. The Support representatives work […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[153,72,154,155,156,89,116,157],"class_list":["post-12310","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-administrator-support","tag-digital-asset-management","tag-freshdesk","tag-help","tag-mediabox-support","tag-product-approvals","tag-saas","tag-tech-support"],"yoast_head":"\nMediabox Support and Training Teams are Dedicated to Users' Success<\/title>\n<meta name=\"description\" content=\"MyMediabox offers Support and Training to our global partners to ensure a productive and pleasant user experience, and to get the most value from the tools.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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