Do you offer training to Mediabox users?2020-07-15T20:48:48+00:00

MyMediabox is strongly committed to training our clients and their end users to get the most value from the software they’ve invested in. We believe that training your users is one of the most important parts of your Mediabox Onboarding process, and we offer a robust training program consisting of multiple courses for each product, based on the roles of each user. 

Please contact your Mediabox account manager to discuss training options for you and your team.

How can I get more information or view an online demo?2017-03-21T04:46:00+00:00

To view an online demonstration or to receive more information about Mediabox and its hosted applications please email: [email protected]

Do you have tech support or a help desk available?2017-12-27T21:04:46+00:00

Technical support is available Monday-Friday from 7:30AM 7:30PM EST
To contact customer support call 1.513.263.9910 or email: [email protected]

Do you offer system upgrades?2017-03-21T04:40:18+00:00

Systems upgrades are done once per quarter at no additional cost to our customers. We welcome client feedback and suggestions.

Can I assign roles to different people at my organization?2017-03-21T04:42:08+00:00

There are a number of different roles that each user may be associated with within the admin area of each site. Each role provides that user with unique access and functionality.

How can these systems save money and increase productivity?2017-03-21T04:43:04+00:00

Hosted applications like Mediabox-PA and Mediabox-DAM save money and increase productivity by decreasing labor, downtime, shipping and duplication overhead costs. Mediabox provides your staff with faster, centralized, online access to your digital library and allows you to manage your approval submissions in less time.

What is an Online Digital Asset Management System?2017-03-21T04:43:54+00:00

Mediabox-DAM key functionality includes being able to control access rights to specific content folders within the folder tree, controlling access rights by asset, asset aliasing to enable an asset to appear in multiple locations from a single source file, adding up to 100 unique metadata fields per asset, controlling asset and folder displays by data ranges, creating multiple asset lists, complex search, support for video, audio, image files, documents, etc.

What is an Online Product Approvals System?2017-03-21T04:44:44+00:00

Mediabox-PA is a hosted approvals workflow application that allows Users to submit all their product design artwork files. The application allows your internal staff to review artwork online and attach online comments with each artwork file, and manage the workflow order of projects and submissions between your customers, staff and partners. Your Users also use the system to log in and review comments and submit new or next stage product designs.

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